Frequently Asked Questions

  1. Can I bring my own food? - Although we offer small food arrangements, for bigger meals we do recommend bringing your own food. We do not provide or cater full meals.

  2. Rescheduling?- We understand that life and weather are not always predictable. To ensure that you can enjoy your experience to the fullest, we do provide rescheduling within 30 days with 48 hour notice.

  3. Bad weather? - Unfortunately, we cannot provide refunds due to bad weather. We do our very best to provide a luxurious experience taking into account the weather when our customers select their date and time. All deposits are non-refundable. If paid in full, we offer a 50% refund for picnics cancelled 72 hours prior to the selected date and time. If less than 72 hours for cancellation, we will provide a reschedule within the next 30 days to accommodate.

  4. Where can I book my picnic? - We do prefer to host most of our picnics in the comfort of your home due to the current circumstances of the world. With house calls, picnics can take place indoors or outdoors. Backyards or balconies. If indoors, we do request that the space being used is 80% empty to ensure the best set up and comfortability. For house calls, in the backyard, we ask for no outdoor pets present. Yard must be clean and cut. A photo may be requested upon booking.

  1. Where can I book my Kid Experience? - Kid Experiences are to only take place in the home. We ask that the space is 80% clear to ensure best set up and comfortability. As a treat to the kids, the goodie bags, blankets, pillow, and sleeping mask will go home with each child. The remaining of the decor will be picked up the following day.

  2. Where can I book my Hotel Suite Experience? - Although it is called the “hotel” suite experience, this can also take place in the privacy of your home in a bedroom. For the best experience, we do ask that the bedroom is clean and the bed is made. For hotels, we do ask that the location and room number is provided 24 hours in advance. Inform the front desk that we will be coming in to set up this experience. If possible, we request a room key to be left at the front desk to make the setup as easy as possible, as we will be sure to leave back at the front desk when leaving.

  3. How long does the experience last? - Picnics last for 2 hours. We will arrive 30-45 mins prior to the start time for set up and promo photos. We will send a reminder 15-25 mins before our arrival for clean up. Kid Experiences will be set up 45-60 mins prior to start time and will be picked up the next day at the set time that the event has concluded. For Hotel Experiences, we do provide the option to clean up prior to check out before returning the room key.

  4. Customizations? - We offer a variety of colors and themes. Each package has add ons to enhance your experience. When booking we will request a general list of colors/themes of your event to make sure the experience is “Taylor Made” to you. For additional customizations, questions or concerns email us at taylormadeexperience1@gmail.com